Frequently Asked Questions

Bodymapp uses depth sensors (similar to how depth sensor(s) in certain phone models are used for facial recognition) to create a 3D avatar of your unique body and capture your body and health measurements. This empowers you to track changes in your body over time and to find the perfect fit without the guesswork.

    • This is also why Bodymapp only works for compatible mobile devices with depth sensor(s). We will try our best to make Bodymapp available for compatible Android phones soon too! Please stay tuned.

Yes, Bodymapp uses non-invasive infra-red technology, similar to those in TV remote controls or facial recognition. Bodymapp does not use X-rays or anything that involves penetrative scanning. It’s safe for everyone, even for pregnant women, children, people with pacemakers or other implants. Many women have used Bodymapp to map the changes over time during pregnancy.

It depends on the depth sensor(s) embedded inside the device you use to scan with our app. The closer you are to the depth sensor, the warmer the colours of the heat map. It’s important that you stand as close as you can to the depth sensor during the scan, to ensure optimal accuracy.

Following instructions also helps with the success rate of your scans, and helps us improve our alogorithms.

The depth sensors are non-invasive so it cannot see through clothes. Therefore, it is recommended that during the mapping process you remove your outer clothing and scan in tight-fitting undergarments or even swimming / active wear. This enables the sensor(s) to capture your body shape and measurements accurately.  

We take customer privacy very seriously. This is why we developed Bodymapp to allow you to scan anytime in the privacy of your own space.

We take extra precautions to not capture any photographic imagery for privacy purposes, which means what you see on your screen (heat map) as you scan using our app, is what gets uploaded for processing in monochromatic (black and white).

No! We do not use the RGB camera module in the phone so no photos are captured or stored. This is why you see a heatmap on your screen during the scan, and not in realistic imaging or colours. 

Recent studies have shown that solely tracking weight is not an accurate measure of your health. By learning key anthropometric measurements and body composition metrics, you can identify risk factors for the early detection of treatable conditions such as cardiovascular disease. Body scanning also helps you monitor the effectiveness of a physical activity and/or healthy eating program, by showing you changes in your body composition that you can’t see on the scales.

  • Follow the instructions as per the scan tutorials within the app.
  • Stand as close to the phone as possible whilst ensuring your body parts are visible within the frame. Standing too far can reduce the accuracy of your measurements.
  • Pause after each turn at the required angle so the technology recognises your fixed angles.
  • Stay in the scan postures; avoid changing the posture during the scan. If you do move out of the scan posture for whatever reason, please exit the session and restart a new one.
  • Keep a straight back and keep your chin level.
  • If you have long hair, tie it up in a bun, make sure it doesn’t cover your neck.

Nuances in your scan postures, breathing, distance from the depth sensor(s) may produce differences in your measurements. Our standard tolerance range is +/- 10% for each circumferential measurement. Should you have a measurement that is outside of the range, please contact support and we can investigate for you.

There are no hard and fast rules in which you must obey but if you want to know your measurements to track the course of your weight loss, muscle gain or fitness goal then our fitness experts recommend measurement anywhere from weekly to once every 30 days to watch over your progress and guide you to know if you should change something in your approach. Our Premium plan gives you access to unlimited scans so you can track as often as you wish to stay motivated.

If tailored clothing is your motivation, unless there are changes in your body, weight gain or weight loss we suggest checking in once per year.

Our premium plan is designed to provide an unprecedented level of body awareness and the tools to achieve your fitness goals, and shop with confidence. Along with unlimited body mapping sessions, the Premium plan includes key health indicators, your 3D Avatar, and the ability to track changes in your body over time in either 3D or easy to read charts. Premium access also allows you to set, track and manage your goals. For a full list of inclusions visit click here.

You can make a payment with App Store pay.

For more information on plans and pricing, please visit the Pricing page.

You can sign up for our Premium plan which is either yearly or monthly, which you can cancel via your iPhone settings. Learn how to cancel a subscription here.

First, we’d be sorry to see you go, but if you do need to cancel you can do this from the app. You can login to the app, click on the 3 horizontal dots icon (“More” page), click on Settings and follow the prompts to delete your account.

Deleting your account means you will be logged out straight away and have no more access to your scan history forever. You will not be able to retrieve your scan history even if you re-create another account using the same email address as the previous account. If you wish to keep your scan history but stop paying, you can cancel your premium subscription in your phone settings, which will downgrade you to a free account. Learn how to cancel a subscription here.

You can cancel subscription at any time. Your account will be reverted back on the free plan and you will be removed from any further billing requests. You can continue using the app but will not be able to access your measurements until you subscribe again to a paid plan. Learn how to cancel a subscription here.

Yes, we store mapping sessions under the same account as long as it is not deleted by the owner. If you do lapse a payment for whatever reason you are automatically placed on the free plan, with limited access to the product features. Once you re-join the premium plan, all your previous data will be available again.

Firstly, we’d be sorry to see you go, but if you do need to cancel you can do this from the app. You can login to the app, click on the 3 horizontal dots icon (“More” page), click on Settings and follow the prompts to delete your account.

Deleting your account means you will be logged out straight away and have no more access to your scan history forever. You will not be able to retrieve your scan history even if you re-create another account using the same email address as the previous account. If you wish to keep your scan history but stop paying, you can cancel your premium subscription in your phone settings, which will downgrade you to a free account. Learn how to cancel a subscription here.

That’s ok, we have a forgotten password feature which you can access from the Login screen.

Great, it’s good to regularly change your password. Once you’re logged in the app, select the More tab (3 dots icon), select “Settings” then select “change password” from the navigation. Fill in the form and you’re done.

When you use our service, if necessary, we will email you specific outcomes and next steps. These are classed as transactional messages which are different from the marketing messages.

From time to time we may also send you marketing emails to provide you with news, updates, reminders and tailored content that will help you get the best from the Bodymapp service. If you don’t want to receive these emails you can simply request to be opted-out from the bottom of these emails.

The Bodymapp website and online services may use “cookies.” Cookies enable you to use and personalise your experience on our sites, tell us which parts of our website people have visited, help us measure the effectiveness of searches, and give us insights into user behaviour so we can improve our communications and products.

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the site.

Only you will have access to your measurements and Bodymapp will not share your personal information to any company without your permission. General data may be used for research purposes, but only namelessly to ensure anonymity.

The security of your data is of the highest priority. We use SSL secure tunnel to encrypt data during requests, and passwords are encrypted in the database.

We do not store credit card information on our systems. We leave that to the secure payment gateway.

Our support team are always happy to help. Whether it’s a general query on our service offering, specifics on a mapping session, or how to join the Premium plan. Contact us here and we’ll get back to you as soon as possible.

Our support desk hours are 9AM-5.30PM Australian Eastern Standard Time.

We would love to hear from you! Find out more about partnering with us here.

All our PR/media matters are handled by

Bennett PR
P: 0423 893 531
E: brittany@bennettpr.com.au
W: www.mcpartners.com.au

Bodymapp is is based in Australia.

Pacific Hwy

Crows Nest, NSW, 2065

Australia